Privacy Policy | FH Motorbody

This privacy policy explains how FH Motorbody (“we”, “us”, “our”) collects, uses and looks after your personal information when you visit www.fhmotorbody.co.uk, contact us for a quote, or become a customer of our vehicle bodywork and repair business in Kendal, Cumbria.

We process personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Data controller: FH Motorbody

Location: Kendal, Cumbria, United Kingdom
Phone: 07855 510195
Email: info@fhmotorbody.co.uk

For privacy questions or to exercise your rights, contact us using the details above.

2. What information we collect

Website contact and quote form

When you submit our online form we may collect:

Name
Email address
Phone number
Preferred contact method
Service interest and message
Vehicle details and registration (if you provide them)
Photos you upload of your vehicle or damage
Technical data used to protect the form (for example IP address and browser information for spam and abuse prevention)

Phone, email, WhatsApp and in person

If you contact us another way, we keep the details you give us so we can respond and, where relevant, provide a quote or carry out work.

Customers and invoicing

If you become a customer we may hold billing and job information such as your name, contact details, address, vehicle details, invoice and payment records, and related correspondence. Guest invoice or quote links we send you are intended for you only.

Website analytics and cookies

We use:

Essential / functional storage — for example remembering your theme preference and cookie consent choice in your browser.
First-party analytics — limited page-view logs on our server. IP addresses are stored as a one-way hash (not as a raw IP) so we can understand traffic without keeping an identifiable IP address in that log.
Google Analytics (GA4) — only if you accept analytics cookies via our cookie banner. Google may process data outside the UK under its own terms. You can reject analytics cookies and still use the site.

3. Why we use your information (purposes and legal bases)

Responding to enquiries and providing quotes — legitimate interests, and/or steps needed before entering a contract when you ask for a quote or book work.
Carrying out repairs and related services, invoicing and payment records — performance of a contract, and our legitimate interests / legal obligations for business and tax records.
Contacting you about your enquiry or job — as above; we will not use your details for unrelated marketing without a lawful basis (and we will say so if that changes).
Security, spam prevention and site reliability — legitimate interests.
Understanding how the website is used — legitimate interests for our first-party logs; consent for Google Analytics cookies.

4. Who we share data with

We do not sell your personal data. We may share information with:

Service providers who help us run the website, email or hosting (only as needed to provide those services)
Google, if you consent to analytics cookies
Insurers or other parties you ask us to deal with for an insurance or repair claim
Professional advisers or authorities where we are legally required to do so

Photos uploaded through the contact form may be stored on our systems so we can assess your enquiry. Please only upload images you are happy for us to see for that purpose.

5. How long we keep information

Contact / quote enquiries — usually kept for up to 24 months after last contact, unless we still need them for an active job or dispute.
Customer / invoice records — kept for as long as needed to provide the service and for typical UK business and tax retention periods (often up to 6 years after the end of the relevant accounting period).
Uploaded enquiry photos — kept while useful for your enquiry or job, then deleted or archived with related records.
Analytics and security logs — retained for a limited period needed for statistics and abuse prevention.

6. Your rights

Under UK data protection law you may have the right to:

Access your personal data
Correct inaccurate data
Ask us to erase data in certain circumstances
Restrict or object to certain processing
Data portability (where applicable)
Withdraw consent where we rely on consent (for example analytics cookies), without affecting earlier lawful processing

To exercise these rights, email info@fhmotorbody.co.uk or call 07855 510195. You can also complain to the Information Commissioner’s Office (ICO).

7. Cookies and similar technologies

When you first visit, we ask whether you accept analytics cookies. You can change your mind by clearing site data for this website in your browser (which clears the stored consent choice) and revisiting the site, then choosing Accept or Reject again.

More detail is in the cookie notice on our pages. Essential functions (such as remembering your consent choice or theme) may still use local storage.

8. Security

We take reasonable technical and organisational steps to protect personal data, including HTTPS on the website and access controls on our admin systems. No method of transmission or storage is completely secure; please use guest invoice links carefully and do not share them publicly.

9. Children

Our services are aimed at adults arranging vehicle work. We do not knowingly collect personal data from children for marketing or website analytics beyond ordinary site visits.

10. Changes to this policy

We may update this page from time to time. The “Last updated” date at the top will change when we do. Please check this page periodically.

11. Contact

Questions about this policy or your data: